No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
When you choose to pay for an order via PayPal, you will be redirected to the PayPal payment page, where you can log in with your PayPal username and password.
If you do not have a PayPal account, or if you prefer not to use your PayPal account, you can still pay via PayPal by selecting the "Pay with a debit or credit card" option on the PayPal payment page. You will be redirected to a secure page where you can first enter your email address, then input your credit card information to complete your payment securely through PayPal.
Custom Orders: Unfortunately, once your custom order is placed, it cannot be changed or cancelled, as our team processes orders immediately.
Non-Custom Orders: For non-custom orders, we can accommodate changes or cancellations as long as the order has not yet been fulfilled.
To use your discount code, just enter it at checkout, and the discount will be applied.
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
If you need to change the shipping address, please contact us before your order is fulfilled, and we can update it for you.
Manufacturing takes up to 9 business days from the order date. Once your order ships, you’ll receive tracking information via email. Shipping typically takes 10-15 business days.
We understand that sometimes the post office may lose a package. If your package is lost, we offer refunds or replacements. To qualify, your tracking information must not have been updated for at least 30 days.
Due to the nature of custom orders, we are unable to cancel them once placed, as we process orders immediately. However, we do offer replacements or returns for damaged custom items.
Damaged items include:
- Markings or spots on the photo that weren’t present in your uploaded image
- Damaged or defective gems
Damaged items do not include:
- Blurry images due to low-resolution photos uploaded
- Items with no visible markings or spots
If your item is damaged, please send us a picture or video before we can offer a replacement or refund. To receive a refund, the product must be returned.
We offer free replacements for damaged items.
Damaged items include:
- Markings or spots on the photo that weren’t present in your uploaded image
- Damaged or defective gems
Damaged items do not include:
- Blurry images due to low-resolution photos uploaded
- Items with no visible markings or spots
If your item is damaged, please send us a picture or video before we can offer a replacement or refund. To receive a refund, the product must be returned.